Help Center

Choose Join free, then enter your first name, email address, a password, your gender, who you are looking for and your age. You must be 18 or older.

Then add a photo and fill in your profile: members reply more often to complete profiles, and you need a minimum level to send messages.

On the log in page, choose Forgot password? and enter the email you signed up with. We send you a link to choose a new password; it works for one hour.

If no email arrives within a few minutes, check your spam folder. For your security, we never say whether an address has an account.

Yes. Creating an account, searching, messaging and getting verified are free. The site may show ads to cover its costs.

Open Get verified and follow the steps: you send photos of an official ID and a selfie holding it. Our team checks that the document looks genuine, matches your photos and shows you are 18 or older.

Once it is approved, the verified badge appears next to your name, and your name, age, gender and nationality are locked to protect your profile.

Upload clear photos of yourself. Our team reviews photos and removes those that:

• don't clearly show you (an object, a landscape, a meme or someone else);
• contain nudity or sexual content;
• show contact details, links or advertising;
• show violence, weapons or hateful symbols;
• show a child without you;
• are of a celebrity or taken from the internet.

You can also hide a photo instead of deleting it: hidden photos are not shown to other members.

When you and a member you talk with want to make it official here, open their profile and choose Send Relationship Request. The relationship starts only when they accept it on their Relationship page. Declining changes nothing for either of you.

While you are in a relationship:

• both profiles show an "In a Relationship" badge, and your partner's name only if you both allow it;
• neither of you appears in search or suggestions;
• you can call each other by voice or video, even without ID verification, when calls are available;
• you share Our Journey, a private space for the two of you.

You can be in only one relationship at a time. Either of you can end it at any time from the Relationship page, and you both appear in search again. The badge shows what two members declared here: the site does not check it.

To send messages:

• confirm your email address;
• complete at least 50% of your profile;
• the other member must not have blocked you, and their account must be active;
• your account must not be frozen after rule violations.

To stop spam, there is also a limit on how many messages you can send per minute and how many new conversations you can start each day. The message on your screen tells you what is missing.

• Keep the conversation on the site until you trust the person.
• Never send money, gifts or bank details to someone you met online.
• Meet for the first time in a public place, and tell a friend where you are going.
• Look for the verified badge, but remember that it is not a background check.
• Report anyone who makes you uncomfortable.

Open the member's profile or your conversation with them and choose Report. Pick a reason and tell us what happened.

The member is never told who reported them. Our team reviews every report and may read your conversation with that member to check it.

In Settings: Deactivate hides your profile until you log in again. Delete hides it right away and permanently erases your account and data after 30 days.

Changed your mind? Log in within those 30 days to restore your account.

Deleting your account also ends your relationship, and your success stories leave the site.